Branch Partner Services

Below are our local services on Branch. Go to Find Support to complete the questionnaire and find out which of these services are the best match for your mental wellbeing needs

Service name Age Description
Barnardos Independent Visitor Service 0 – 17 Barnardo’s Independent Visitor service matches children and young people who are looked after under the age of 18, to an independent visitor. An Independent Visitor (IV) is a volunteer who visits and befriends a child or young person living in care. See more

Age – 0 – 17

Barnardo’s Independent Visitor service matches children and young people who are looked after under the age of 18, to an independent visitor. An Independent Visitor (IV) is a volunteer who visits and befriends a child or young person living in care.

Barnardo’s Independent Visitors (IV) provide support to children and young people who are looked after, up to the age of 18.

The unique role of an IV enables children and young people to have at least one consistent, trusting relationship that is built over time. The IV will endeavour to become and remain a stable adult in the child’s life who doesn’t change when placements or social workers change and will at all times stay child focused.

Independent Visitors take an interest into the lives, hopes and concerns of a child or young person, and are there to listen and most of all have fun. Children and young people tell us that an independent visitor can make a huge difference to their lives; it improves confidence, they feel valued, and they get to create happy memories with their IV.

If you are interested in getting an IV you can speak to one of the following people:
• Social Worker
• Foster Carer
• Personal Adviser
• Key worker

Who is this service for? Children and young people who are looked after, up to the age of 18

When? Monday – Friday 9 – 5pm. Can sometimes be outside these hours, depending on the young person.

Address? Across Wirral, various venues bespoke to the young person.

How long is the wait? No wait times.

Is carer consent needed? Consent is needed for under 16s.

Where can I find out more? Wirral Independent visitors | Barnardo’s

Barnardos Action with Young Carers Wirral 0 – 17 Barnardo’s Wirral Young Carers supports young people age 5-18 years old who have significant caring roles for an adult. See more

Age – 0 – 17

Barnardo’s Wirral Young Carers supports young people age 5-18 years old who have significant caring roles for an adult.

Barnardo’s Action With Young Carers Wirral, is available to all young carers in Wirral. Barnardo’s supports any child or young person age 5-18 years old, who provides unpaid care, assistance or support to an adult family member.

The young person may be supporting their adult family member for a range of reasons. Their adult may have a physical illness/disability, have mental ill-health, sensory disability or have a problematic use of drugs or alcohol.

The young person’s caring duties might look like the below:

  • Cook and prepare meals
  • Help with the shopping
  • Clean around the house
  • Manage medicines or money
  • Give personal care
  • Help their special person move and get out of the house
  • Look after their siblings
  • Give emotional support
  • Keep an eye on things generally

Barnardo’s Wirral Young Carers will offer an assessment of need, a support plan and regular reviews. Young carers will also have the opportunity to receive 1-1 support, participate in breaks from caring, attend group activities, take part in personal development opportunities and safety planning for the person they care for.

Who is this service for? Young Carers 5-18 years old who care for an adult

When? Monday – Friday 9 – 5pm. Can sometimes be outside these hours, depending on the young person.

Address? Across Wirral, various venues bespoke to the young person.

How long is the wait? No wait times.

Is parent/carer consent needed? Consent is needed for under 16s.

Where can I find out more? Action With Young Carers Wirral | Barnardo’s

Barnardos Wirral Advocacy service for those in care or care leaver 0 – 24 Barnardo’s provide advocacy support if you are a child looked after or a care leaver from Wirral, you can request the support of an advocate up to the age of 24 See more

Age – 0 – 24

Barnardo’s provide advocacy support if you are a child looked after or a care leaver from Wirral, you can request the support of an advocate up to the age of 24

Barnardo’s provide advocacy support if you are a child looked after or a care leaver from Wirral, you can request the support of an advocate up to the age of 24. You can have an advocate if you are living outside of Wirral or are in secure accommodation.

An advocate is a independent person, who provides support to children and young people who are looked after or care leavers, assisting them to express their views, wishes and feelings. They will listen to you and help you to understand your rights.

Some of the things that an advocate could support you with  is:
• Your meetings and meetings about you
• Transition from children’s services to adulthood
• Leaving care
• Problems with where you live
• Problems with your family time arrangements
• Help you make complaints

Who is this service for? Children and Young People in care, or care leavers up to the age of 24

When? Monday – Friday 9 – 5pm. Can sometimes be outside these hours, depending on the young person.

Address? Across Wirral, various venues bespoke to the young person.

How long is the wait? No wait times.

Is carer consent needed? Consent is needed for under 16s from the local authority

Where can I find out more? https://www.barnardos.org.uk/get-support/services/wirral-advocacy-children-looked-after-child-protection

Therapeutic Support for Young People in Care – Be U Wirral 0 – 24 Be U Wirral offers mental health and wellbeing support for children and young people who are in care, those with Wirral care leaver’s team or those under a Special Guardianship Order. We work with key professionals, such as social workers, foster carers, and residential workers to best support the young person. See more

Age – 0 – 24

Be U Wirral offers mental health and wellbeing support for children and young people who are in care, those with Wirral care leaver’s team or those under a Special Guardianship Order. We work with key professionals, such as social workers, foster carers, and residential workers to best support the young person.

At Be U Wirral, we’re here to support young people who are in care with Wirral Council, getting help from the Care Leavers’ Team, or who might be on the edge of going into care.

We offer one-to-one support that’s all about you! Helping you work through whatever’s going on in your life with a plan tailored individually for you.

Our team also works closely with the people around you such as social workers, foster carers, and residential staff. This is to ensure that everyone’s on the same page and can support you in the best way possible. Everything we do is about helping you feel more settled, confident, and supported, while also giving professionals the tools and knowledge they need to be there for you too.

Who is this service for? Those in care, under Wirral’s care leavers team or those under SGO, aged 0 years to 18 years (up to 25 with SEND). You must also live in Wirral or within a 40 mile radius of its border for face-to-face support.

When? We provide services during core hours Monday – Friday from 9am – 5pm, with some flexibility on evenings and weekends if required.

Address?  We work from multiple venues depending on where is best for you. We try and ensure that the venue we work with you from is local to either where you live or where you go to school/work but also somewhere that feels safe and comfortable. We can also provide support over the phone and online if that is preferred.

How long is the wait? 3 months

Is carer consent needed? Carer consent is usually needed for under 13s. But don’t worry, what we talk about in your sessions will not be shared unless there is a safeguarding concern.

Where can I find out more? www.beuwirral.co.uk

Please note that you cannot access our service if you are already engaged with other similar services such as getting support from a school counsellor; receiving support from Wirral My Mind (CAMHS), or private therapy etc.

ZOOP – Wirral’s Autism Hub 18 – 25 ZOOP offers supports all autistic people age 18+ (no diagnosis needed) by offering a creative space to build friendships, share experiences, be listened to and ultimately become part of a growing Wirral based autistic community. See more

Age – 18 – 25

ZOOP offers supports all autistic people age 18+ (no diagnosis needed) by offering a creative space to build friendships, share experiences, be listened to and ultimately become part of a growing Wirral based autistic community.

ZOOP is a collaboration between Open Door Charity, Cheshire and Wirral Partnership NHS Foundation Trust (CWP), Happy Times Activities, RAWD (Random Acts of Wildness Disability), Be Well Learning and Resilient (NW) CIC to create Wirral’s Autism Hub.
The hub offers a range of face to face creative wellbeing activities for all autistic people, pre- and post-diagnosis, as well as anyone who self-identifies as autistic and isn’t seeking a formal diagnosis. The sessions can vary with some offering song writing, arts and crafts, yoga or just having a coffee and a chat.

Who is this service for? Autistic people aged 18+

When? Monday-Thursday. A range or morning, afternoon and evening activities.

Address Bloom Building – 3 Abbey Close, Birkenhead CH41 5FQ

How long is the wait? No wait

Is parent consent needed? No

Where can I find out more Visit our website – www.zoopwirral.co.uk for information and to get involved

Wirral SEND Partnership (SEND – IAS) 0 – 24 Wirral SEND Partnership (SEND IASS) provides free, impartial legally- based information, advice and support to children and young people, those with Special Educational Needs & Disabilities (SEND) aged 0 – 25 years and their parent/carers and also professionals who work with them. See more

Age – 0 – 24

Wirral SEND Partnership (SEND IASS) provides free, impartial legally- based information, advice and support to children and young people, those with Special Educational Needs & Disabilities (SEND) aged 0 – 25 years and their parent/carers and also professionals who work with them.

Wirral SEND Partnership (SEND IASS) provides free, impartial legally- based information, advice and support to children and young people, those with Special Educational Needs & Disabilities (SEND) aged 0 – 25 years and their parent/carers and also professionals who work with them.

How can we help?

We provide information, advice and support on a range of Education, Health and Social Care topics relating to SEND, including:

  • First concerns that a child may have SEND (a child or YP does not need a diagnosis to be identified with SEND)
  • SEN Support in Schools including the Graduated Approach
  • Emotional Based School Avoidance (EBSA)
  • Education, Health & Care Needs Assessments (EHCNA)
  • Education, Health & Care Plans (EHCP’s)
  • Appeals and Tribunals (including Mediation and Disagreement Resolution)
  • Annual, Interim and transition Reviews
  • Post-16
  • SEND-related Health topics including advice about pathways
  • SEND-related Social Care topics
  • Preparation for Adulthood
  • Exclusions, suspensions and other sanctions
  • Choosing a School
  • Transport
  • Disability Discrimination

We can advise you about what the duties and responsibilities of Parent/Carers, as well as your rights and the rights of a young person; What the Local Authority (LA) should do to help and what Education providers such as Nurseries, Schools and colleges should do. We do not provide any advice or support about claiming benefits for a child or YP with SEND. Click here for support.

Who is this service for? Information is available in a range of languages and formats if needed and Information, advice and support can be about any issue related to special educational needs or disability. You can self-refer or can ask someone else to refer on your behalf. Young people (aged 16-25)​ can ask for support separately from their parents/carers if they wish. Click on the dedicated webpage for information about SEND for children aged 11-15 and young people aged 16-25.

When? The office is open Monday to Friday from 9.00 a.m. to 4.30 p.m. We recommend meetings are arranged by telephone appointment.

How long is the wait? We aim to respond to all enquiries within 5 working days. Time-critical enquiries (where you may have a specific timeframe to respond to a decision) are given priority.

Is parental consent needed? No

Where can I find out more? Parents or young people can contact our services directly using the telephone number or email address below.

To contact Wirral SEND Partnership please call on: 0151 522 7990 – Option 2 (staffed Monday to Friday 9am – 4.30pm)

or email [email protected]

Wirral Learning Disability Child and Adolescent Mental Health Service (CAMHS) 0 – 17 Wirral Learning Disabilities Children and Young People’s Mental Health Service is available to anyone up to the age of 18 who has a diagnosis of a severe learning disability, profound and multiple learning disabilities (you might see this abbreviated to PMLD), or a moderate learning disability with additional complexities that impact on day-to-day functioning. We would also consider referrals for children with a global developmental delay. See more

Age – 0 – 17

Wirral Learning Disabilities Children and Young People’s Mental Health Service is available to anyone up to the age of 18 who has a diagnosis of a severe learning disability, profound and multiple learning disabilities (you might see this abbreviated to PMLD), or a moderate learning disability with additional complexities that impact on day-to-day functioning. We would also consider referrals for children with a global developmental delay.

My Mind Learning Disabilities CYPMHS Wirral (formerly known as LD CAMHS) is an NHS Mental Health Service. The service is community based and provides specialist interventions and support to children and young people, and their parents/carers, between the ages of 0 and 18 years with a diagnosis of severe learning disability and behaviours of concern and/or significant mental health difficulties which impact on day-to-day functioning.  The service also supports children and young people with a moderate learning disability with additional complexities that impact day-to-day functioning, alongside children with a global developmental delay.

My Mind LD CYPMHS Wirral offer a holistic and person-centred approach to the assessment of the child’s/young person’s needs. LD CYPMHS work with children and young people and indirectly with parents/carers and professionals responsible for meeting the needs of the child/young person.

Please be aware that this service is only available for those with a diagnosis of a severe learning disability, profound and multiple learning disabilities (you might see this abbreviated to PMLD), or a moderate learning disability with additional complexities that impact on day-to-day functioning. We would also consider referrals for children with a global developmental delay.

Who is this service for? 0-18 year olds.

When? Monday to Friday, 9am – 5pm.

How long is the wait? Wait times can vary, we will ensure that you are supported as soon as possible based on your needs.

Is parent consent needed? Parent consent is needed for under 16 years old, and for some young people under 18 years old depending on their needs.

My Mind: Cheshire and Wirral Partnership NHS Foundation Trust

If you or the child/young person need immediate support, please call the 24/7 Urgent Mental Healthline on: 111 option 2

In an emergency, please visit your nearest A&E or call 999.

Once you have completed the steps below, Branch and specialist clinicians from My Mind LD CYPMHS (formerly known as LD CAMHS) will review your service match and make sure the child/young person is matched to the best service. Please note that sometimes this may be a different service to what you have chosen.

Wirral Eating Disorder Service 8 – 17 Wirral’s Eating Disorder Service offers treatment and support for young people between the ages of 8 and 18 who have an eating disorder. We offer assessments and treatment for young people with anorexia nervosa, bulimia nervosa and atypical eating disorders. We are based within the local Children and Young People’s Mental Health Services (CYPMHS – formerly known as CAMHS), which means we also have links to other teams and professionals within CYPMHS. See more

Age – 8 – 17

Wirral’s Eating Disorder Service offers treatment and support for young people between the ages of 8 and 18 who have an eating disorder. We offer assessments and treatment for young people with anorexia nervosa, bulimia nervosa and atypical eating disorders. We are based within the local Children and Young People’s Mental Health Services (CYPMHS – formerly known as CAMHS), which means we also have links to other teams and professionals within CYPMHS.

We are the Eating Disorder Service in Wirral, and we offer treatment and support for young people between the ages of 8 and 18 who have an eating disorder.

We offer assessments and treatment for young people with anorexia, bulimia and atypical eating disorders (eating disorders which don’t meet the criteria for anorexia or bulimia). We are based within the local Children and Young People’s Mental Health Services (CYPMHS – formerly known as CAMHS), which means we also have links to other teams and professionals within CYPMHS. We also have links with schools, GPs, local paediatricians and dietetic services, our local children’s ward at Arrowe Park Hospital and inpatient services.

We offer packages of care based on talking therapies, as well as physical health monitoring and input from our dietician to help restore and stabilise a healthy weight, and a good relationship with food and eating. We tailor the package of care based on the young person and family’s needs. We will work together to find the best way to support you through this difficult time. Please be aware that we only support young people between the ages of 8 and 18. If you are over this age please speak to your GP.

Although food and eating may be one of the most difficult areas of life for you all at the moment, food is the medicine for someone with an eating disorder and the therapy will help you all to support the young person in this journey. Lots of young people who are struggling with eating disorders may also be experiencing some other mental health difficulties at the same time, such as low mood, anxiety and body image issues. We will also support the young person with this if needed.

If you are worried about yourself or someone else who may have an eating disorder, it’s really important that you see your GP, as reviewing your physical health as early as possible is strongly recommended. When you see your GP, they will do all the checks they need to do. These may include taking your blood pressure, pulse and temperature, listening to your breathing and heart, and taking some blood samples. All of these tests are really important to check your physical health during a time of difficulty. Please be aware that we will ask you to have a health check at your GP before coming in for an assessment.

Who is this service for? Young people between the ages of 8 and 18 who have an eating disorder

When? Monday to Friday, 9am – 5pm

Address Our service is based at the Birch Centre at St Catherine’s Health Centre in Birkenhead (CH42 0LQ). All our appointments are held in our clinic rooms in our building. There is parking available at the back of the site in a large car park which is clearly labelled for patient use.

How long is the wait? Wait for therapy can vary, we will ensure that you are supported as soon as possible based on your needs. All young people are seen within 28 days of a referral being accepted.

Is parent consent needed? Parent consent is needed for under 16 years old

Where can I find out more For more information about the service, and what happens if you are accepted please visit their website – Children and Young People’s Eating Disorder Service – Wirral :: Cheshire and Wirral Partnership NHS Foundation Trust. You can read about what will happen in your first appointment and following this.

Need support now? We have an advice line which can be accessed by calling 0800 145 6485. This advice line is available during the day and the evening. If you are concerned about yourself, a family member or young person who you suspect may be developing an eating disorder then please ring this number.

If you or the young person need immediate support, please call the 24/7 mental health crisis line, on 111 and select option 2 for  mental health support.
In an emergency, please visit your nearest A&E or call 999.

Comics Youth – Turn the Page 16 – 25 Comics Youth is a creative community organisation led by young people, for young people. We offer a range of services to support marginalised young people aged 8 – 25. From zine creation, comic book workshops to youth-led publishing hubs, campaigns and more. See more

Age – 16 – 25

Comics Youth is a creative community organisation led by young people, for young people. We offer a range of services to support marginalised young people aged 8 – 25. From zine creation, comic book workshops to youth-led publishing hubs, campaigns and more.

Comics Youth’s Turn the Page project aims to provide person-centred support for young people aged 16-25, who have experiences and/or symptoms of anxiety or depression within the Merseyside area.

The project will provide a variety of creative comic, drawing, writing and zine-based activities and opportunities in the form of 8 weekly sessions for young people to experience the benefits and ways that comics and art can improve their overall wellbeing. The sessions are free, as are the rest of the sessions that we provide at Comics Youth, and we can also provide travel reimbursement.

There are 8 weekly sessions available, that usually last 60 minutes. The duration of each session can be made shorter if needed, and the sessions will be one-to-one, which would either in-person or online.

Who is this service for? Those 16 to 25 years

When? Tuesday to Friday (multiple time slots throughout the day)

Address? Make Hamilton, 69-71 Argyle Street, Birkenhead, CH41 6LQ

How long is the wait? Between 4 and 6 weeks

Is parental consent needed? No, but we will need to have an emergency contact aged 18+

Where can I find out more? Comics Youth CIC

Comics Youth – Here for the Nerds 14 – 25 Are you 14-25 years old and looking for a way to make friends or connect with other creative people? Comics Youth CIC offers a space where you can do anything from; gaming, board games, crafts or chatting with drinks and snacks provided. See more

Age – 14 – 25

Are you 14-25 years old and looking for a way to make friends or connect with other creative people? Comics Youth CIC offers a space where you can do anything from; gaming, board games, crafts or chatting with drinks and snacks provided.

Comics Youth was founded in 2015 and is a creative community organisation led by young people, for young people. We offer a range of services designed to support and amplify the often-diminished voices of marginalised young people.

This includes supporting young LGBTQIA+ people; those experiencing mental ill-health; ethnically diverse young people; and young people experiencing a form of neurodivergence, special education needs, and/or disabilities.

Are you 14-25 years old and looking for a way to make friends or connect with other creative people? We have just the space for you.

Every Saturday, we offer a space for creative activities such as; art, crafts, gaming on the Nintendo Switch, board games, or just chatting with mates – all with free snacks. You can also bring your own creative projects and activities along too.

Each week, we offer an optional main activity, which will be arts or gaming-based, led by our staff. You can keep up to date with our activity schedule for the month by heading to the Instagram page. Visit the Comic Youth Instagram page

You can attend sessions as little or as often as you like, whether that be coming every week or once every now and then, when you have some free time.

Who is this service for? Those 14 to 25 years old

When? Saturdays 1:30pm to 3pm

Address? Make Hamilton, 69-71 Argyle Street, Birkenhead, CH41 6LQ

How long is the wait? No wait time

Is parental consent needed? Yes for those under 16 years old

Where can I find out more? Visit the Comics Youth CIC website

Comics Youth – Saturday Comics Workshop 8 – 13 Our Saturday Comics workshop is a drop-in service that aims to let young people’s imaginations run wild and allow them to be creative – hosted by an illustrative professional who supports the group in making their own comics and illustrations. See more

Age – 8 – 13

Our Saturday Comics workshop is a drop-in service that aims to let young people’s imaginations run wild and allow them to be creative – hosted by an illustrative professional who supports the group in making their own comics and illustrations.

Comics Youth is a youth-led organisation that delivers comics-based literacy, publishing, and well-being projects to children and young people aged 8 to 25 who are subject to extreme marginalisation.

This includes supporting young LGBTQIA+ people and non-binary young people; those experiencing complex trauma and mental ill-health; hospitalised young people experiencing chronic or terminal illness; ethnically diverse young people; and young people experiencing a form of neurodivergence, special education needs, and/or disabilities.

At Comics Youth we support young people to be creative. Our sessions are hosted by illustrative professionals who will support the group to make their own comics and illustrations- using the young people’s very own ideas!

Every Saturday morning, we host our Saturday Comics Workshop. If you are aged 8-13 years old join us and let your imagination run wild, creating some comics, characters and super cool stories!

Led by weekly prompts and themes, each session ends with something magic having been made and friendships being formed.

This is the perfect space for introverts and shy kids who want to talk about all their special interests, or the louder members of the bunch can discuss what their favourite comics are and why they’re the best!

We are person-led in all of our spaces, so if you have any barriers to access or require some specific support  please email [email protected] for a support plan to be put in place.

Who is this service for? Those 8 years to 13 years old

When? Saturdays via a week on/ week off basis.

Address? Make Hamilton, 69-71 Argyle Street, Birkenhead, CH41 6LQ

How long is the wait? No wait time

Is parent consent needed? Yes

Where can I find out more? Comics Youth CIC

Happy Minds after school group 3 – 11 Happy Minds is a parent and child after school group, hosted by Positivity Club CIC and Equilibrium Northwest Ltd. The groups supports children age 3- 11years old to improve their mental wellbeing through a variety of fun activities and themes. See more

Age – 3 – 11

Happy Minds is a parent and child after school group, hosted by Positivity Club CIC and Equilibrium Northwest Ltd. The groups supports children age 3- 11years old to improve their mental wellbeing through a variety of fun activities and themes.

Equilibrium North West CIC in partnership with Positivity Club CIC run the Happy Minds after school club. This special afterschool club focuses on supporting children and young people with their wellbeing.

The group helps children age 3 – 11 years old to grow healthy mindsets and habits. With a whole host of activities to help improve self-identity, self-esteem and confidence; this group is for everyone.

Make memories, and friends, learn to love the skin you are in and indulge in healthy activities.

It costs £4 to attend.

Who is this service for? Parents/carers and children age 3 – 11 years old

When? Friday 4-5pm

Address? Equilibrium Northwest Ltd, St Anne’s Street, Birkenhead, CH413HX

How long is the wait? No wait. And no need to book – just turn up!

Is parent consent needed? Yes, parents/carers must also attend with the child.

Where can I find out more? Happy Minds Positivity Club with the Positivity Club at Equilibrium | Wirral InfoBank for more information
Or visit Equilibrium North West CIC – Creating Pathways to Understanding for contact details.

Time for Tea mental health support group 18 – 25 Time for Tea is an adult mental health support group delivered by Positivity Club CIC – full of love and kindness, we share our mental health journeys, open up, listen, make new connections and have a laugh with incredible peer support. See more

Age – 18 – 25

Time for Tea is an adult mental health support group delivered by Positivity Club CIC – full of love and kindness, we share our mental health journeys, open up, listen, make new connections and have a laugh with incredible peer support.

Time for Tea is an adult mental health support group full of love and kindness.

We share our mental health journeys, open up, listen, make new connections and have a laugh with incredible peer support.

Come along and have a cuppa with us and get some support/advice. We have a Whatsapp group and Facebook group where you can see what will be happening week to week.

No need to book – just come along! Small donations are welcome but not required.

Who is this service for? Adults over 18 years old

When? The 2nd and 4th Wednesday of the month

Address? Lateral Cafe, 83 Banks Road, West Kirby, Wirral CH48 0RA

How long is the wait? No wait time

Is parent consent needed? No

Where can I find out more? Visit our Facebook page for more information

Beacon Counselling Trust 16 – 25 Beacon Counselling Trust offer free and confidential treatment and support for anyone aged 16 and above impacted by gambling related harm. Help is available for the person gambling or anyone affected by the gambling of somebody else with no waiting list. See more

Age – 16 – 25

Beacon Counselling Trust offer free and confidential treatment and support for anyone aged 16 and above impacted by gambling related harm. Help is available for the person gambling or anyone affected by the gambling of somebody else with no waiting list.

Beacon Counselling Trust (BCT) are a mild to moderate mental health service provider based in Liverpool – although also offers support on the Wirral. BCT support people aged 16 and above with free and confidential interventions for gambling related harms. BCT offer a comprehensive person centred assessment for an individual gambling or anyone affected by the gambling of another person, to support people into the appropriate level of support.

This offer includes one to one therapy, couples therapy, peer support, practical support alongside a number of long term recovery options.

BCT offer support face to face in Birkenhead and Liverpool, over the phone and online. A range of free early intervention and educational programmes are also offered for professionals working with young people, parents and carers.

Who is this service for? Anyone aged 16 and above

Where? Head Office 263 Townsend Lane, Liverpool, L13 9DG Face to face counselling available in Birkenhead and Liverpool

When? Monday to Friday 9am to 5pm

How long is the waiting list? No waiting list

Do I need parental consent? No, you do not need consent from your parents.

Further info? www.beaconcounsellingtrust.co.uk

Sahir 18 – 25 Sahir is a charity based in Liverpool, providing support across the Liverpool City Region for LGBTQ+ folk and people living with HIV, services include practical assistance, emotional and counselling support, and peer support, all aimed at helping individuals increase their health & Wellbeing and build a better future. See more

Age – 18 – 25

Sahir is a charity based in Liverpool, providing support across the Liverpool City Region for LGBTQ+ folk and people living with HIV, services include practical assistance, emotional and counselling support, and peer support, all aimed at helping individuals increase their health & Wellbeing and build a better future.

Sahir is a charity based in Liverpool, providing support across the Liverpool City Region for LGBTQ+ folk and people living with HIV.

Our services include practical assistance, emotional and counselling support, and peer support, all aimed at helping individuals increase their health & Wellbeing and build a better future. Our services are available both face-to-face and online, ensuring accessibility and flexibility. We are here to provide a safe, welcoming environment where everyone can receive the support they need.

Who is this service for? LGBTQ+ folk and people living with HIV who are aged 18 and over.

Where? Our office HQ is based in the Liverpool City Centre, but our support services are available across the Liverpool City Region.

When? Available Monday-Friday 10am-4pm.

How long is the waiting list? Our waiting lists vary depending on the service requested. Please contact us directly for more information.

Do I need parental consent? No our services are open to those aged 18+ only.

Website link for further info: www.sahir.org.uk

Child Bereavement UK 5 – 25 Child Bereavement UK is for children and young people up to the age of 25 when someone important to them has died or is not expected to live. They offer free, confidential bereavement support for individuals and families as well as support groups both in person and online. See more

Age – 5 – 25

Child Bereavement UK is for children and young people up to the age of 25 when someone important to them has died or is not expected to live. They offer free, confidential bereavement support for individuals and families as well as support groups both in person and online.

Bereavement support for individuals, couple, families and children and young people up to the age of 25.
Offers free, confidential support for children and young people up to the age of 25 when someone important to them has died or is not expected to live.
Support is offered face to face or online by telephone, video and instant messenger.
After an initial appointment, up to 8 monthly support sessions are offered.

Who is this service for? Children and young people ages 5- 25 years old.

Where? In person at Rock Ferry Library, Birkenhead CH42 3TD and Ashley House, Widnes WA8 7RD or online by telephone, video or instant messenger.

When? One to one support available between 9.00am-5.00pm, with monthly peer support groups in Widnes or online at 5.00pm.

How long is the waiting list? An initial appointment will be offered with 6 weeks from referral.

Do I need parental consent? Depends on age.

Further info? https://www.childbereavementuk.org/ or call 0800 02 888 40

Compañeros Crisis Café 18 – 25 Compañeros Crisis Café is a safe, non-clinical, community space for any adult struggling to cope in a mental health crisis. It is for individuals who are 18 years of age or older. The service is operated on a drop-in basis & offers face-to-face support, although individuals can also access crisis support via telephone. See more

Age – 18 – 25

Compañeros Crisis Café is a safe, non-clinical, community space for any adult struggling to cope in a mental health crisis. It is for individuals who are 18 years of age or older. The service is operated on a drop-in basis & offers face-to-face support, although individuals can also access crisis support via telephone.

Compañeros Crisis Café is a safe, non-clinical, community space for any adult struggling to cope in a mental health crisis. It is for individuals who are 18 years of age or older. The service is operated on a drop-in basis & offers face-to-face support, although individuals can also access crisis support via telephone.

Drop in to the Compañeros Crisis Café without an appointment. Visit them anytime between 10am and 8:30pm. Or you can phone on 0151 488 8135

The service offers:

  • One-to-one crisis intervention
  • Listening, care & support
  • Signposting & referral to other relevant services
  • Creative recovery & wellbeing activities

Who is this service for?

Companeros Crisis Cafe is a safe place for anyone aged 18 & above who is experiencing a mental health crisis. Each individual’s crisis is self-defined & the reasons that individuals attend will, therefore, be different for everyone. No diagnosis is necessary to access the service.

Please note that we are unable to support anyone who is intoxicated with alcohol or drugs.

Where? 2a Price Street, Birkenhead, Wirral CH41 6JN

When? The service is open from 10.00 am – 10.00 pm, 365 days a year. 8.30pm is the last entry time for those in crisis

How long is the waiting list? There is no waiting list. The service operates on a drop-in basis. Sometimes the café may be busier than others &, in this case, there could be a short wait until you can have a conversation Crisis Response Worker.

Do I need parental consent? No

Further info? www.spiderproject.org.uk/companeros or call 0151 488 8135

Drop in to the Compañeros Crisis Café without an appointment. Visit them anytime between 10am and 8:30pm. Or you can phone on 0151 488 8135

Or if you would like to make a referral to them now, simply complete the match steps and your answers and information will be sent directly to them.

Health Services in Schools 11 – 18 Health Services in Schools (HSIS) is a confidential drop-in service for young people aged 11 to 18 years in Wirral secondary schools, sixth form or colleges. See more

Age – 11 – 18

Health Services in Schools (HSIS) is a confidential drop-in service for young people aged 11 to 18 years in Wirral secondary schools, sixth form or colleges.

Each school/college has a Youth Worker and alongside the school nurse, you can receive confidential support and information on a range of things, such as:

  • Drugs and alcohol
  • Relationships and sexual health
  • Emotional health and wellbeing
  • Improving confidence, self-esteem and resilience
  • Stopping smoking
  • Healthy eating and lifestyle

Who is this service for? 11-18-year-olds.

When? Monday to Friday 9am to 5pm.

How long is the wait? Wait times vary at different schools.

Is parent consent needed? No. You do not need consent from your parent or carer.

Where can I find out more? HSIS | zillo

hatch 8 – 16 hatch is a calm yet vibrant emotional well-being service for 8-16 year olds that offers personalised 1-1 sessions, along with a range of wellbeing activities. All designed to help young people develop the skills and strategies needed to thrive in everyday life. See more

Age – 8 – 16

hatch is a calm yet vibrant emotional well-being service for 8-16 year olds that offers personalised 1-1 sessions, along with a range of wellbeing activities. All designed to help young people develop the skills and strategies needed to thrive in everyday life.

At hatch we want young people and parents to feel comfortable in accessing support for their mental health and emotional wellbeing and we pride ourselves on our informal and accessible approach.

We provide a range of programmes to improve mental health and emotional wellbeing in a relatable and non-clinical way. Our two main programmes are:

  • Primal – 1-1 skills-based programme for young people aged 8-13 years providing techniques to improve various areas of mental health and emotional wellbeing.
  • Bazaar – 1-1 CBT and mindfulness programme for young people aged 14-16 years experiencing the symptoms of anxiety, low mood, and depression.

Our 1-1 support is delivered at our site in Birkenhead by our team of volunteer mentors. The sessions are arranged for the same time each week and can last between 6-8 weeks.

All of our programmes help develop a better understanding of the different areas of mental health and emotional wellbeing as well as teaching skills and strategies to help young people make positive changes in the areas they’re finding challenging.

Who is this service for? Young people aged 8 to 16 years old.

Where? 18 Trinity Chambers, Ivy Street, Birkenhead. CH41 5EF

When? Mon-Fri, 10am-6pm

How long is the waiting list? Current wait time is 2 weeks

Is parent consent needed? Yes. You need consent from your parent or carer.

Where can I find out more? hatch

If you are currently receiving support from My Mind Wirral CYPMHS (formerly known as CAMHS), please speak to your Care Navigator, Social Worker or Support Worker before matching with this service.

The Drop In 11 – 18 The Drop In is an informal drop-in service for all children and young people aged 11 -18 and up to 25 for people with SEND. See more

Age – 11 – 18

The Drop In is an informal drop-in service for all children and young people aged 11 -18 and up to 25 for people with SEND.

You can simply drop in without an appointment and get support with any issues that may be affecting you. From family problems and bullying to worry and anxiety our team offer comprehensive support to help you move forward.

There are daily activities, support groups, and access to more specific support services.

Who is this service for? Anyone aged 11-18 (and up to 25 with SEND)

When? Support is available Monday to Friday 2pm – 6pm

Address? Pilgrim Street Arts Centre 1 Pilgrim Street Birkenhead CH41 5EH. 0808 196 4147

How long is the wait? No wait just drop in.

Is parent consent needed? No. Parental consent is not needed.

Where can I find out more? The Drop In

NHS Wirral Talking Therapies 16 – 25 NHS Wirral Talking Therapies is a free, confidential service for anyone 16+ with a registered Wirral GP. See more

Age – 16 – 25

NHS Wirral Talking Therapies is a free, confidential service for anyone 16+ with a registered Wirral GP.

They can support you if you are experiencing a common mental health problem, including Depression, Trauma and Anxiety disorders. They offer a range of evidence-based talking therapies, counselling, information, and support. Including:

  • Guided self-help
  • A range of therapies including CBT (Cognitive Behaviour Therapy), Counselling for Depression, EMDR (Eye Movement Desensitisation Reprocessing) and more
  • Employment support
  • Peer support groups

Who is this service for? Anyone aged 16+. People aged 16-17 are prioritised for assessment and treatment.

When? Support is available Monday to Friday. From 9am – 8pm Monday to Wednesday, and 9am -5pm Thursday and Friday.

Where? Therapies are delivered remotely or face to face depending on the intervention and your preference. Face to face therapies are predominantly delivered at Unit 24-28 Woodside Business Park, Shore Road, Birkenhead, Wirral, CH41 1EL

How long is the wait? Varying wait times depending on needs and type of support.

Is parent consent needed? No. Parental consent is not needed.

If you are currently receiving support from My Mind Wirral CYPMHS (formerly known as CAMHS), please speak to your Care Navigator, Social Worker or Support Worker before matching with this service.

Response drug and alcohol service 13 – 25 Response offers a confidential service for young people aged 13-25 years old for support with drugs and alcohol. See more

Age – 13 – 25

Response offers a confidential service for young people aged 13-25 years old for support with drugs and alcohol.

You may also be struggling with wider issues such as mental health, homelessness, and/or threatened homelessness. Response can help you to get the right support that you need.

The team provides information, advice and 1 to 1 support and can support with harm reduction and recovery from substance misuse.

Who is this service for? 13-25 year-olds who want support with their alcohol or drug use.

When? Monday to Friday 9am to 6pm. Evening appointments are also available

Where? 1 Pilgrim Street Birkenhead Wirral CH41 5EH.

How long is the waiting list? Current wait time is less than one month.

Is parent consent needed? No. You do not need parent consent to access this service.

Where can I find out more? Response drug and alcohol service

Resilient 11 – 30 Resilient North West CIC provides various support for 11-30-year-olds particularly with learning disabilities, Autism, ADHD and additional support needs; and anyone struggling with their mental health. See more

Age – 11 – 30

Resilient North West CIC provides various support for 11-30-year-olds particularly with learning disabilities, Autism, ADHD and additional support needs; and anyone struggling with their mental health.

They provide inclusive activities, courses and events helping to build resilience and life skills.

Who is this service for? 11-30-year-olds with low confidence, poor mental health, and anxiety

When? Courses usually run on a Tuesday, Wednesday and Thursday. Contact Resilient NW for the latest timetable

Where? Support takes place in Wallasey and Birkenhead.

How long is the waiting list? No current wait times.

Is parent consent needed? Parent consent is needed for anyone under the age of 16

Where can I find out more? Resilient (NW) CIC

RASA Merseyside – Sunflowers (for age 10-17) 10 – 17 RASA Sunflowers is a support and counselling service for any child or young person 10-17 years old who has been directly or indirectly affected by sexual abuse. See more

Age – 10 – 17

RASA Sunflowers is a support and counselling service for any child or young person 10-17 years old who has been directly or indirectly affected by sexual abuse.

A telephone assessment is first made to understand which support is best. For those under 16, this will be with the caregiver. After the initial telephone assessment, the young person will be offered either Children’s Sexual Violence Advisor support (CHISVA) or counselling if appropriate.

Counselling support:
Counsellors use different therapeutic approaches and can work creatively so that the therapy is accessible. Children and young people are given the freedom and support to be able to effectively communicate and express their emotions.

Children’s Sexual Violence Advisor support (CHISVA):
Children’s Sexual Violence Advisor support (CHISVA) supports children and young people through the criminal justice process when there is an ongoing investigation in relation to the abuse that the child/young person has experienced.

Counselling and CHISVA support can:

  • Provide a safe and private place to share your thoughts and feelings.
  • Help you to build coping strategies.
  • Help you understand and manage your emotions.
  • Help you find ways to deal with challenges at school, home, or with friends.
  • Offer non-judgmental support and help you make decisions.

We listen without judgement. We will believe you without question. We are here to support you.

Who is this service for? Anyone 6-17 years old who has been directly or indirectly affected by sexual abuse. If you are aged 18, you can access our adult service for support.

Where? Counselling and CHISVA appointments take place at our Birkenhead base. We offer face-to-face, online, and phone support.

When? Monday to Friday with some evening support on Tuesday and Thursday where possible.

How long is the waiting list? The waiting list for counselling can vary. There is no waiting list for CHISVA support.

Is parent consent needed? Parent consent is needed for those up to 16 years old.

Where can I find out more? RASA Merseyside Sunflowers

Need support now? Call the 24/7 Rape and Sexual Abuse Support Line: 0808 500 2222. This is not an emergency service. If you are in danger or need urgent medical help, please call 999.

RASA Merseyside (adult service) 18 – 120 RASA Merseyside is a professional counselling and support service for anyone that has been impacted by sexual violence at any point in their lives. As well as the 18+ service, RASA Sunflowers works with children and young people aged 6-17. See more

Age – 18 – 120

RASA Merseyside is a professional counselling and support service for anyone that has been impacted by sexual violence at any point in their lives. As well as the 18+ service, RASA Sunflowers works with children and young people aged 6-17.

  • The Independent Sexual Violence Advisor (ISVA) service – We offer emotional and practical support for people going through the criminal justice process as victims/survivors where each person is provided with an Independent Sexual Violence Advisor (ISVA).
  • Therapy/Counselling – We offer a range of therapeutic interventions and a safe place to enable you, as a survivor of sexual violence, to work through difficult thoughts and feelings without judgement.
  • Single Session Therapy – SST is a one-off 90-minute session. It is a structured session which aims to maximise therapeutic work and resolve an issue within one session.
  • Clinical hypnotherapy group – RASA’s clinical hypnotherapy group provides 3 sessions of clinical hypnotherapy, over a 3-week period, working on reducing your symptoms of anxiety, depression, and stress. Please note that this is not one to one support, and it is not group therapy; you will not be expected to share your feelings or any details about yourself or your experiences.
  • Group support – We run several support groups, please see our website for details.

Who is this service for? Anyone over 18 who has been impacted by sexual violence or abuse. If you are younger than 18 you can access RASA Sunflowers instead.

Where? We offer face-to-face, online and phone support sessions. Face-to-face appointments take place at their Birkenhead base.

When? Open Monday to Friday. Monday and Wednesday 9-5pm, Tuesday and Thursday 9-8pm, Friday 9-4pm.

How long is the waiting list? The current wait for counselling and groups can vary. There is no waiting list for ISVA support.

We listen without judgement. We will believe you without question. We are here to support you.

Where can I find out more? RASA Merseyside

Need support now? Call the 24/7 Rape and Sexual Abuse Support Line: 0808 500 2222. This is not an emergency service. If you are in danger or need urgent medical help, please call 999.

If you are currently receiving support from My Mind Wirral CYPMHS (formerly known as CAMHS), please speak to your Care Navigator, Social Worker or Support Worker before matching with this service.

Positivity Club CIC 3 – 11 Positivity Club CIC provides mental wellbeing classes for children aged 3 to 11 years old, aiming to improve children’s mental wellbeing, boost self-esteem, teach mindfulness, and encourage children to talk about their feelings and emotions. See more

Age – 3 – 11

Positivity Club CIC provides mental wellbeing classes for children aged 3 to 11 years old, aiming to improve children’s mental wellbeing, boost self-esteem, teach mindfulness, and encourage children to talk about their feelings and emotions.

What is Positivity Club? It is a club like no other. At Positivity Club CIC, we are on a mission to make mental health support fun! We run various groups with various different themes around mental health and wellbeing focusing on self-esteem, confidence, resilience, general feelings and emotions, self love, BIG emotions and more

Positivity Club CIC support children age 3 – 11 years old with their mental wellbeing. The classes use fun and interactive ways to:

  • Improve children’s mental wellbeing
  • Build self-confidence
  • Boost self-esteem
  • Express feelings and emotions
  • Teach mindfulness techniques

It also supports children and young people to learn about their brains and understand their thoughts, feelings, and actions, and encourages children to talk about their feelings and emotions.

Parents are welcome to stay but most do tend to drop off. We are flexible with settling children into the club as we are aware they may need support getting to know us and the environment.

Sessions are £10 per child and a sibling discount is available.

1:1 support is also available on request.

Who is this service for? For children aged 3-11 years old.

Where? Sessions run from various locations.

When? Saturday mornings and Tuesday mornings.

How long is the waiting list? Current wait time is around 2 weeks.

Is parent consent needed? Yes. The child accessing this service will need consent from their parent or carer.

Where can I find out more? Positivity Club CIC

OOMOO 10 – 18 OOMOO supports the wellbeing of young people looked after, and those under a Special Guardianship Order. It is for those ages 10-18. We offer group art and sport activities, trips out, community sessions along with mental health 1:1 support. Evenings, weekends, half-terms and summer holidays – We’re here for you. See more

Age – 10 – 18

OOMOO supports the wellbeing of young people looked after, and those under a Special Guardianship Order. It is for those ages 10-18. We offer group art and sport activities, trips out, community sessions along with mental health 1:1 support. Evenings, weekends, half-terms and summer holidays – We’re here for you.

OOMOO is Wirral Local Authorities Emotional Health and Wellbeing Support Provider for Children Looked After and for those under a Special Guardianship Order, ages 10-18.

OOMOO is a bespoke and unique specialist service that provides a mix of trauma-informed, wellbeing and nurture support by focusing on positive attachments and specialist mental health support, as well as clinical review and intervention.

We deliver a varied programme of creative activities to improve the mental health and wellbeing of our members. Our aim is to be innovative and adapt to the ever-changing and evolving world that young people live in. We promote positive and sustainable relationship building for young people to improve placement stability, and support our young people to achieve their full potential and become well-rounded independent adults with a positive outlook for their future.

Our staff are trained in relationship-based and trauma-informed approaches, and improving mental health and emotional wellbeing outcomes for young people, with the emphasis on building positive attachments with professionals that they can relate to.

Our service offers a variety of support, weekly events, and activities to provide increased opportunities to engage, including:

  • A physical programme to promote exercise and physical wellbeing i.e. boxing, aerial, yoga, dance
  • A creative programme to promote self-expression i.e. music, creative writing, art
  • A mindfulness programme to promote positive mental health i.e. CBT. Anxiety and Depression symptoms are measured by the GAD-7 and PHQ-9 of the young people who choose to access this support. These are both independently recognised scales in psychology.

At OOMOO we also offer support for carers of young people Looked After and those with a Special Guardianship Order. This includes residential staff, connected carers and kinship carers too! For carers we offer:

  • Colours – If you’re a carer looking for 1:1 support, OOMOO is here for you. Our Colours offer is for all adults who are caring for a Child Looked After or a child with a Special Guardianship Order. Colours is a 4 week programme that supports with stress management, reflection and proactive solutions to empower you.Colours is delivered by foster carer peer-mentors and OOMOO staff for 1 hour per week.
  • Coffee & Company
  • Carer support calls

Who is this service for? Children Looked After and those under a Special Guardianship Order, aged 10-18 years old. And their carers.

When? Monday-Thursday: 10am-7pm. Friday-Sunday: Varies with event hours

Where? Birkenhead

How long is the wait? No current wait

Is carer’s consent needed? No parent or carers consent is needed.

Where can I find out more? OOMOO by Open Door

Bazaar 14 – 35 Bazaar is an 8-week mental health support programme that blends elements of CBT (cognitive behavioural therapy), Positive Psychology and Mindfulness. It helps you to understand your mind and build positive coping strategies and skills to support yourself now and in the future. See more

Age – 14 – 35

Bazaar is an 8-week mental health support programme that blends elements of CBT (cognitive behavioural therapy), Positive Psychology and Mindfulness. It helps you to understand your mind and build positive coping strategies and skills to support yourself now and in the future.

Feeling overwhelmed? Bazaar is an 8-session programme that aims to improve your feelings of anxiety, low mood and stress. What we do is free, has no waiting lists, and it works!

Throughout your 8 sessions at the Bloom Building in Birkenhead, it’s just you and your mentor (so there are no groups or crowds!). You and your peer mentor will share conversation, activities and more to help you understand what’s going on in your world and build the right toolkit to improve your emotional wellbeing and help you feel more in control.

Bazaar is developed and run by young people who have been in a similar situation to you, so that it can be on your level. We’re here for you; we want to help you to get back to doing the things you love, and empower you to support yourself now and in the future.

Who is this service for? Anyone aged 14-35.

Where? Bloom Building 3 Abbey Close Birkenhead CH41 5FQ. Sessions can also take place via Zoom/Teams if necessary.

When? Monday: 12pm-5pm, Tuesday: 12pm-5pm, Wednesday: 12pm-7pm, Thursday: 12pm-5pm

How long is the waiting list? Currently no wait.

Where can I find out more? Bazaar by Open Door

If you are currently receiving support from My Mind Wirral CYPMHS (formerly known as CAMHS), please speak to your Care Navigator, Social Worker or Support Worker before matching with this service.

New Horizons LGBTQ+ Support Group 13 – 18 New Horizons is a weekly LGBTQ+ Support group in Wallasey for young people aged 13-19 years old. See more

Age – 13 – 18

New Horizons is a weekly LGBTQ+ Support group in Wallasey for young people aged 13-19 years old.

New Horizons aims to create a safe space for young people to explore their gender identity and/or sexuality, socialise and learn more about the LGBTQ+ community. The group also delivers a number of issue-based sessions including positive mental health, risk-taking, healthy relationships, substance misuse, sexual health, life skills, etc. The sessions are based around the needs of the young people and are flexible and dynamic.

Young people can access one-to-one support in a group as well as peer support from young people having similar experiences.

Who is this service for? Anyone aged 13-19 years old

Where? Liscard Youth Space, Wallasey Fire Station, Mill Lane, Wallasey CH44 5UE

When? Monday evening

How long is the waiting list? No current wait time.

Is parent consent needed? Parent consent is needed for those up to 16 years old.

Where can I find out more? New Horizons LGBTQ+ Support Group

Kooth 10 – 25 Kooth is a free, safe and anonymous online wellbeing service for children and young people aged 10-25 years old. You can access it 24/7 and it offers a wide range of therapeutic tools to help you to support your own mental wellbeing. See more

Age – 10 – 25

Kooth is a free, safe and anonymous online wellbeing service for children and young people aged 10-25 years old. You can access it 24/7 and it offers a wide range of therapeutic tools to help you to support your own mental wellbeing.

  • Chat with our team – Kooth has a team of online counsellors who you can speak directly with. The chat sessions can be up to 1 hour long and can be used to talk about whatever issues are on your mind. The chat is available from 12pm-10pm Monday through Friday and 6pm-10pm Saturday and Sunday.
  • Send us a message – Instead of an ongoing online chat you can send a message and a counsellor will get back to you as soon as possible.
  • Browse our activities – Kooth has lots of helpful articles and activities such as making your own coping box and creating a good mood playlist.

Who is this service for? For anyone aged 10-25. They also have an adult site called Qwell for anyone over the age of 18.

Qwell 18 – 120 Qwell is a free digital mental wellbeing support for adults across the UK. You can access it 24/7 and it offers a wide range of therapeutic tools to help you to support your own mental wellbeing. See more

Age – 18 – 120

Qwell is a free digital mental wellbeing support for adults across the UK. You can access it 24/7 and it offers a wide range of therapeutic tools to help you to support your own mental wellbeing.

  • Qwell chat – Qwell has a team of online counsellors who you can speak directly with. A chat session on Qwell is a bit like texting: we open a private and confidential space for you and a Qwell practitioner.
  • Qwell forum – The heart of the Qwell community is the ‘Forum’page. Forums are anonymous, judgement-free spaces dedicated to peer support. Here you can speak freely about the issues affecting you, get advice from the community, and share your own experience and advice.
  • Browse our activities – On Qwell you’ll find hundreds of articles, podcasts, and mini-activities to help you look after your mental health.

Who is this service for? For anyone 18 and over

Koala NW – VIG for teenage parents 16 – 19 Koala North West offer Video Interaction Guidance (VIG) to support young parents and carers with a child under the age of five who would like support to build their confidence as a parent/carer and enjoy their relationship more with their baby/child. See more

Age – 16 – 19

Koala North West offer Video Interaction Guidance (VIG) to support young parents and carers with a child under the age of five who would like support to build their confidence as a parent/carer and enjoy their relationship more with their baby/child.

Raising a child can be very exciting and it can also be stressful and challenging. Many parents worry about their relationship with their baby/child, questioning if they are “doing a good job” or finding their baby a mystery.

Video Interaction Guidance can help parents by capturing video moments that help you see what you are already doing that is helping your baby/child. These are often strengths that you may not know you have.

Who is this service for? Young parents aged 16-19 years old with their child up to 5 years

Where? Woodchurch lane Birkenhead CH42 9PH

When? Monday to Friday.

How long is the waiting list? Current wait time is around 2 months.

Is parent consent needed? No. Young parents do not need consent from their parents/carers to access this service.

Where can I find out more? Koala North West Video Interaction Guidance (VIG)

Koala North West is a charity organisation that offers emotional and practical support and solutions to everyday parenting and childcare.

Koala NW – Sleep service 2 – 16 The Koala North West Sleep Service is aimed at supporting parents of children aged from 2 years old and teenagers up to 16 years old who are experiencing sleep difficulties. We support teens via our teen text service; you can receive a weekly voice text directly to your phone over 4 weeks, giving sleep tips and guidance on all things sleep. You can then choose to listen and read them at your own pace. See more

Age – 2 – 16

The Koala North West Sleep Service is aimed at supporting parents of children aged from 2 years old and teenagers up to 16 years old who are experiencing sleep difficulties. We support teens via our teen text service; you can receive a weekly voice text directly to your phone over 4 weeks, giving sleep tips and guidance on all things sleep. You can then choose to listen and read them at your own pace.

Koala North West Sleep Service is all about our Sleep Practitioner working alongside you in promoting positive sleep outcomes.

Direct parent support from age 2 years – Our behavioural approach to sleep is flexible and designed to meet individual families’ needs. We offer 1-1 support or you may prefer the opportunity to meet parents who are experiencing similar issues with their child’s sleep at one of our six-week courses.

Our Teen Sleep text support for ages 13-16 years – you will receive 4 WhatsApp messages one each week direct to your phone. These messages will contain a voice text and information and guidance about how to improve your sleep with added links you can check out if you want more information. This is a remote service and no sleep practitioner will be contacting you directly.

Koala North West is a charity organisation that looks after the emotional wellbeing of families, offering practical support and solutions to everyday parenting and childcare. We work with a team of dedicated volunteers who are experts in their field to bring you the dedicated support you deserve.

Please be aware text support will be sent via WhatsApp. You will need to have WhatsApp to receive the support.

Who is this service for? For children aged 2-16 years old and their parents.

Where? Woodchurch Lane, Birkenhead CH42 9PH and online.

When? Monday to Friday.

How long is the waiting list? The current wait time for 1-1 support is around 1 month. Text service 13+years – no wait.

Is parent consent needed? Parental/carer consent needed for under 16s.

Where can I find out more? Koala North West – Sleep service

Response counselling 13 – 18 Response counselling is a confidential service for young people aged 13 to 18 years old. We offer a wide range of support in relation to young people who are struggling with their mental health. See more

Age – 13 – 18

Response counselling is a confidential service for young people aged 13 to 18 years old. We offer a wide range of support in relation to young people who are struggling with their mental health.

Our Counselling team supports young people who are experiencing moderate to severe difficulties such as self-harm, low self-esteem, depression, suicidal ideation, high levels of anxiety, and overwhelming emotions. Our qualified counsellors offer 1-2-1 sessions which include Single Session Counselling and Sessional counselling. We offer a safe confidential environment giving young people the opportunity to talk about their lives enabling them to find ways to deal with emotional issues.

Counselling sessions are available through the week by appointment – you can call into Response to make an appointment, telephone the service, or ask someone to make an appointment for you as long as they have your permission.

Who is this service for? 13-18 year olds

When? Monday to Friday 9am – 6pm.

Where? 1 Pilgrim Street Birkenhead Wirral CH41 5EH. 0151 666 4123

How long is the wait? It can vary. Current wait for counselling is approx. 4 months, but we will work hard to see you as soon as possible.

If you would like to speak to someone sooner, you can visit our Drop In. Open Mon-Fri 2 – 6pm at 1 Pilgrim Street, Birkenhead, CH415EH. No appointment needed. Our Youth Workers can see you there and then.

Is parent consent needed? No. You do not need your parent or carer’s consent.

If you are currently receiving support from My Mind Wirral CYPMHS (formerly known as CAMHS), please speak to your Care Navigator, Social Worker or Support Worker before matching with this service.

My Mind CYPMHS Wirral 0 – 17 My Mind CYPMHS Wirral (formerly known as CAMHS) is an NHS Mental Health Service that provides specialist treatment and support to young people between the ages of 0 and 18. The service is for those experiencing moderate to severe mental health difficulties – which means when mental health difficulties are significant impacting the young person’s day-to-day functioning. See more

Age – 0 – 17

My Mind CYPMHS Wirral (formerly known as CAMHS) is an NHS Mental Health Service that provides specialist treatment and support to young people between the ages of 0 and 18. The service is for those experiencing moderate to severe mental health difficulties – which means when mental health difficulties are significant impacting the young person’s day-to-day functioning.

My Mind CYPMHS Wirral offer assessments and a variety of evidence-based psychological treatments, depending on the needs of the child or young person.

Who is this service for? 0-18 year olds.

When? Monday to Friday, 9am – 5pm.

How long is the wait? Current wait for therapy is 36 weeks

Is parent consent needed? Parent consent is needed for under 16 years old.

My Mind : Cheshire and Wirral Partnership NHS Foundation Trust

If you or the young person need immediate support, please call the 24/7 Urgent Mental Healthline: 0800 145 6485.

In an emergency, please visit your nearest A&E or call 999.

Once you have completed the steps below, Branch and specialist clinicians from My Mind CYPMHS Wirral (formerly known as CAMHS) will review your service match and make sure that you are matched to the best service for you. Please note that sometimes this might be a different service to what you have chosen.

Wirral Mental Health Support Team (primary schools) 5 – 11 Mental Health Support Teams (MHST) support the mental health needs of children and young people in educational settings. See more

Age – 5 – 11

Mental Health Support Teams (MHST) support the mental health needs of children and young people in educational settings.

MHSTs are available in all primary schools and support young people aged 5-11 years old. One to one support is available for any child 8 years and over, however MHSTs are able to support younger children by working with the parents.

MHSTs are for any child or young person who is experiencing low-moderate mental health such as anxiety and low mood.

Practitioners will support children and young people to develop skills and techniques to manage their emotions and to build their resilience. To access support please contact your school’s mental health lead.

Who is this service for? Children and young people aged 5-11 years old. One to one support is for 8 years+

When? Monday to Friday 9-5 and online support.

Where? Support is school-based.

How do I access it? Please contact your school mental health lead/pastoral worker

How long is the waiting list? Different wait times with each school.

Is parent consent needed? Parent consent is needed for those up to 16 years old.

Where can I find out more? Wirral Mental Health Support Teams in schools

Action for Children – Worry Programme 5 – 16 Our Worry Programme will empower you to manage your worries. If you are aged 5-16 years, you can complete our video-led programme with a parent/trusted adult. Through a range of activities and challenges you will be given the skills and tools to deal with your worries in a healthier way. See more

Age – 5 – 16

Our Worry Programme will empower you to manage your worries. If you are aged 5-16 years, you can complete our video-led programme with a parent/trusted adult. Through a range of activities and challenges you will be given the skills and tools to deal with your worries in a healthier way.

Action for Children’s Worry Programme is designed to support children and young people experiencing low level worries.  This is a parent-led programme, meaning you can guide your child through the materials at home, with support from a trusted adult.

Using engaging videos and a practical booklet, alongside a trusted adult, young people will:

  • Talk openly about worries and what triggers them
  • Learn simple strategies to change unhelpful thoughts and behaviours
  • Build confidence in handling day-to-day challenges

As a parent or carer you will be allocated a Wellbeing Practitioner who will be available to offer guidance, check in with you throughout the programme and answer any questions you may have along the way, this will be discussed with you after you select the programme.

Who is this service for? Children and young people aged 5-16 years old.

Where? Resources are shared by email to parent/carers followed by support offered via phone call. If appropriate support can be delivered by a practitioner.

When? Monday to Friday.

How long is the waiting list? Current wait time is 8 weeks.

Is parent consent needed? Yes. You need consent from your parent or carer.

Where can I find out more? Wirral Emotional Health and Wellbeing Team | Action For Children

Action for Children – Decider skills 8 – 12 Our Decider Skills programme offers targeted small group sessions for children and their parent or carer. See more

Age – 8 – 12

Our Decider Skills programme offers targeted small group sessions for children and their parent or carer.

When you experience strong and powerful feelings it can affect your emotional well-being. Early intervention can help to reduce stress and anxiety. It is then possible for you to learn new coping skills, increase your confidence, and feel more positive about your life.

 

Additional Information

Your child will need to be accompanied by a trusted adult, i.e. parent/carer, and will attend 6 x 1-hour sessions to support their emotional and mental wellbeing.

Decider Skills is an evidence-based cognitive behaviour therapy programme. It is interactive and fun, and you and your child can learn proactive skills in managing and regulating emotions and distress.

 

We offer a range of support programmes which you can access to support your mental wellbeing.

Who is this service for? Young people aged 8-12 years old and their parent/carer.

Where? Sessions are run in safe spaces across Wirral.

When? Monday to Friday after school approx. 4-5pm. Groups run for 6 weeks.

How long is the waiting list? Current wait time is 14-18 weeks. This is because Decider Skills are delivered in groups, so it may take a short while for the next available one.

Is parent consent needed? Yes. You need consent from your parent or carer.

Where can I find out more? Wirral Emotional Health and Wellbeing Team | Action For Children

 

Action for Children – Counselling service 11 – 18 We offer targeted counselling sessions, either single sessions or over a fixed term for those aged 11-18 who would benefit from 1:1 support to support their emotional and mental wellbeing. See more

Age – 11 – 18

We offer targeted counselling sessions, either single sessions or over a fixed term for those aged 11-18 who would benefit from 1:1 support to support their emotional and mental wellbeing.

When you experience strong and powerful feelings it can affect your emotional well-being. Early intervention can help to reduce stress and anxiety. It is then possible for you to learn new coping skills, increase your confidence, and feel more positive about your life.

Action for Children offers a range of support programmes which you can access to support your mental wellbeing.

Who is this service for? Young people aged 11-18 years old.

Where? Sessions are run in safe spaces across Wirral.

When? Tuesday to Friday

How long is the waiting list? Current wait time is 12-14 weeks.

Is parent consent needed? Yes. You need consent from your parent or carer.

Where can I find out more? Wirral HSIS | Action For Children

If you are currently receiving support from My Mind Wirral CYPMHS (formerly known as CAMHS), please speak to your Care Navigator, Social Worker or Support Worker before matching with this service.

Branch Wirral Matching Team 0 – 25 The Branch Matching Team are on hand to offer you personalised support in finding your best service, and discussing the options you been offered on your dashboard as well as other services. See more

Age – 0 – 25

The Branch Matching Team are on hand to offer you personalised support in finding your best service, and discussing the options you been offered on your dashboard as well as other services.

The service is for anyone who wants to further discuss their options and get support in choosing the best match for them. This involves a conversation either over email or on the phone to talk about the Branch questionnaire answers in more depth, and talk through the services that have been suggested.

Who is this service for? Everyone

When? Monday to Friday, 9am – 4pm.

How do I access it? The team will get in touch

Resources to support your wellbeing.

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